Our Services

Supportability provides Support Coordination and Specialist Support Coordination for NDIS participants.

Our services are tailored to the person’s circumstances, goals and level of complexity.

Support Coordination

Our Support Coordinators help participants understand and implement their NDIS plans, connect with appropriate services and strengthen their ability to manage their supports.

This may include:

understanding the NDIS plan and available supports
identifying and connecting with providers
establishing services and service agreements
coordinating multidisciplinary supports
connecting with mainstream and community services
addressing barriers affecting plan implementation
preparing for plan reassessment
strengthening informal and community supports
responding when existing arrangements are not working.

Our aim is not to create unnecessary dependence on Support Coordination.

We work to strengthen the participant’s confidence, knowledge and support network so that their arrangements become increasingly sustainable.

Specialist Support Coordination

Specialist Support Coordination may be appropriate where significant complexity or barriers are affecting a participant’s ability to establish or maintain their supports.

This can include situations involving:

complex disability
multiple service systems
significant safeguarding concerns
repeated provider breakdown
behavioural complexity
hospital discharge
accommodation instability
complex health needs
impaired decision-making
crisis or significant life transition.

We work to understand what is contributing to the complexity and help establish a more coordinated and sustainable support environment.

Complex Accommodation Coordination

We assist participants to explore, establish and transition into appropriate accommodation and support arrangements.

This can include SDA, SIL, MTA and other individualised living options.

Our role may involve bringing together assessments, housing options, providers, funding, equipment and transition planning.

Hospital & Rehabilitation Transition Coordination

We assist participants transitioning from hospital or rehabilitation into the community.

This may involve coordinating accommodation, personal support, nursing, allied health, equipment, assistive technology, transport and other services required for discharge.

Multidisciplinary Coordination

Where multiple professionals and providers are involved, we can assist with bringing the team together, facilitating communication, clarifying responsibilities and maintaining focus on the participant’s identified goals.

Service Stabilisation & Complex Transitions

We can assist where existing support arrangements are becoming unstable or significant change is occurring.

This may include provider changes, accommodation transitions, service breakdown, safeguarding concerns or other circumstances requiring coordinated planning.

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